Refund policy

We accept returns within 30 days of delivery. Items must be returned unused, in their original condition, and with all original packaging.

How to start a return

To request a return, please contact us within 30 days of delivery at support@fieldandash.com with:

  • Your order number

  • For damaged/incorrect items: include photos.

  • For standard returns: order number is sufficient.

Our support team will review your request and provide return instructions if approved.

Return Condition (Required)

To be eligible for a refund, items must be returned unused, in their original condition, and with all original packaging. This includes all internal and external packaging:

  • The original white protective dust bag.

  • The clear plastic protective sleeve.

  • All original hang-tags and hardware protection. Items returned "naked" or missing these protective layers may be subject to a 15% repackaging fee.

Return shipping

For approved domestic returns, we'll provide a prepaid return shipping label. A $9.95 return shipping and processing fee will be deducted from your refund.

  • If the return is due to our error (such as an incorrect or defective item), we will waive this fee.

  • Original shipping fees are non-refundable.

International Returns

We do not provide prepaid return labels for international orders. If an international return is authorized, the customer is strictly responsible for arranging and paying for their own return shipping with a carrier of their choice.

Refunds

Once an approved return is received and inspected, a refund (minus the $9.95 processing fee) will be processed to the original payment method.

  • Please allow 3–5 business days for processing after the return is received.

  • Refund posting times may vary depending on your bank or payment provider.

Important notes

  • Returns must be authorized before sending any items back.

  • Unauthorized returns or items sent to the wrong address will not be accepted.